Unified Social Service
Ministry of Labor and Welfare Unified Social Service

Procedure for the Provision of Assistive Devices

The Unified Social Service of the Ministry of Labour and Welfare continues to carry out the process of providing state certificates for assistive devices.

State certificates for assistive devices are provided in accordance with the procedure established by Decision No. 1004-N of the Government of the Republic of Armenia dated June 27, 2024. Persons in need of state certificates for assistive devices may apply to the territorial center of the Unified Social Service, submitting the necessary documents, on the basis of which the state certificate and the list of organizations from which they can acquire the necessary assistive device will be provided.

Assistive devices are designed for the full or partial overcoming, compensation (replacement) of limitations in a person's vital activity.

Assistive devices are provided:
  • To persons with disabilities,
  • To persons without disabilities,
  • To women with disabilities or women without disabilities—upon submission of an epicrisis,
  • To socially disadvantaged women,
  • To persons who are not recognized as persons with disabilities as a result of the functionality assessment, but are guaranteed under an individual service plan,
  • To children, regardless of whether they have a disability or are socially disadvantaged,
  • Family members of a family included in the family vulnerability assessment system with a score higher than the family vulnerability threshold score, or members of families recognized as socially disadvantaged under the family vulnerability assessment procedure, whose monthly income per one calculated family member is lower than 130 percent of the threshold value entitling them to receiving a vulnerability benefit, in accordance with the Law "On State Benefits" and the procedure approved by the Decision of the Government of the Republic of Armenia,
  • To persons with disabilities with causal links related to military service,
  • To persons with upper or lower limb amputations resulting from a wound or injury sustained during military service (regardless of whether they have a disability),
  • To persons with upper bilateral limb amputation, regardless of whether they have a disability and the causal link of the disability—for the right or left hand,
  • To family members of servicemen (including compulsory military service personnel) who died while participating in the combat operations for the defence of the Republic of Armenia or while performing official duties,
  • To family members of servicemen who went missing in action while performing official duties, as well as those recognized as missing or deceased in accordance with the procedure established by the legislation of the Republic of Armenia,
  • To participants of the Great Patriotic War and persons equated to them,
  • Widows of those who died in the Great Patriotic War,
  • To persons with orthosed lower limbs,
  • To persons with disabilities with bilateral transfemoral (above-knee) lower limb amputations,
  • Hearing aid molds—to children under 12 years of age who wear hearing aids,
  • To persons with hearing impairments aged 12–29, aged 30–64 (with disabilities), and persons who have attained the age of 65,
  • To persons with cochlear implants,
  • To persons with prosthetic lower limbs,
  • To persons with disabilities wearing upper or lower limb prostheses, with the exception of persons wearing prostheses with vacuum sockets,
  • To persons who have received functional prostheses.

To acquire a state certificate for an assistive device, the beneficiary (their representative) or the legal representatives of minors under the age of fourteen or citizens under guardianship—namely a parent, adopter, or guardian—may submit an application to the territorial center of the Unified Social Service either in person or online with an electronic signature in accordance with the procedure established by the legislation of the Republic of Armenia, by presenting the original documents, or, in the case of submitting documents online (electronically), their colored photocopies.

To receive state certificates for assistive devices, it is necessary to submit the following documents:

  • An application,
  • An identification document,
  • A public services number or a certificate on not obtaining a public services number,
  • A written power of attorney issued by the beneficiary and the passport of the representative, in the case of application by a representative,
  • The passport or identification card, or other documents necessary for identification, of one of the parents or the adopter or the guardian (curator), and the corresponding document confirming the fact of being a guardian or a curator, in the case of submission of the application by a legal representative.
In the case of persons with disabilities

In addition to the documents specified, the following must also be submitted:

  1. The medical-social expert decision or the functionality assessment decision (administrative act),
  2. The individual rehabilitation program (hereinafter referred to as the IRP) or the individual service plan (hereinafter referred to as the ISP), or a certificate regarding the indication of assistive devices.
In the case of a hearing aid

In addition to the documents specified, the following must be submitted:

  • A certificate regarding the necessity of a hearing aid (Form No. 5) issued by the specialized medical organization or the organization providing primary medical care and services at the person's place of residence;
  • An audiogram, which must specify the degree of hearing impairment in dB (500, 1000, 2000 Hz, or the arithmetic mean of frequencies at 500, 1000, 2000, 4000 Hz);
In the Case of Orthoses and Orthotic Footwear

In addition to the documents specified above, the following shall also be submitted:

  • For children under 18 years of age, a professional conclusion issued by the relevant specialist of a medical organization providing medical care and services in the types of pediatric rehabilitation and pediatric traumatology and orthopedic medical care and services in hospital settings shall also be submitted. The professional conclusion is issued both to children receiving treatment in inpatient and outpatient settings and to children who have undergone specialized medical consultation. The list of medical organizations is published by the Ministry of Health of the Republic of Armenia on its official website.
  • Persons over 18 years of age (in case of having a disability) — a conclusion issued by the Unified Social Service.

Beneficiaries with other statuses (except for children and persons with disabilities) shall also submit a document certifying their status, issued by the relevant authority, as well as a professional conclusion issued by a medical organization.

In cases of severe impairments of musculoskeletal function, if the beneficiary is unable to appear in person at a territorial center of the Unified Social Service and has contacted the Unified Social Service by telephone to request the acceptance of an application for obtaining a certificate in home or hospital settings, a visit to the beneficiary’s location shall be carried out within three working days following receipt of the call to organize the completion of the relevant application.

For the orthotic fitting of persons with disabilities and determination of the type of orthosis (except for children); for the provision of a prosthesis for the first-time prosthetic fitting of the upper or lower limbs and determination of the type of prosthesis; for the provision of an appropriate prosthesis to persons without disabilities in cases of amputation of the upper and/or lower limbs, removal of the eyeball and/or vocal cords; for the provision of a new prosthesis in cases of repeated amputation of the upper or lower limbs; for changing the type of upper or lower limb prosthesis; for the provision, before the prescribed period, of assistive devices that are outside the warranty service period; for resolving disputed issues related to the provision of assistive devices covered by the warranty period; and for the provision of repair services for assistive devices, the beneficiary shall apply to the Unified Social Service to obtain a USS conclusion (129 Armenakyan St., Yerevan, tel. 060 652 641).

To Obtain a USS Conclusion

Address:  129 Armenakyan St., Yerevan

Tel.:  060652641